Client Operations Coordinator

Outpost Group is seeking an experienced, proactive, and solutions-oriented Client Operations Coordinator to support client relationships and day-to-day operational workflows across our portfolio of businesses, with a primary focus on O2 Cleaning and Terrain JH.

The portfolio includes Outpost, O2 Cleaning, Terrain JH, Snake River Roasting Co, Provisions, and Pearl Street Bagels. Reporting to the Director of Operations and working closely with management, field teams, and clients, this person will play a key role in supporting the daily operations of O2 Cleaning and Terrain JH, while supporting the broader Outpost Group portfolio as needed.

We are looking for someone who thrives in a fast-paced environment, takes initiative, and enjoys bringing organization, accountability, and exceptional service to their work. The ideal candidate works independently, anticipates needs, manages competing priorities, and works effectively with minimal supervision.

The role bridges the client experience and operational execution, ensuring client requests are communicated clearly, field teams are coordinated effectively, billing workflows stay on track, and commitments are fulfilled.

Key Responsibilities

• Client Relations: Serve as a primary point of contact for clients, respond promptly to inquiries, coordinate requests, manage expectations, and help resolve concerns professionally.
• Scheduling & Field Coordination: Coordinate service schedules, changes, and client requests with field teams and management to ensure clear communication and reliable service delivery.
• Billing & Account Management: Manage quoting and invoicing workflows, maintain accurate client account records, and assist with accounts receivable.
• Problem-Solving & Follow-Through: Take initiative to resolve routine issues, anticipate potential challenges, track outstanding items, and ensure requests are followed through to completion.
• Systems & Process Management: Maintain accurate information across client management and operational systems, follow established processes, and identify opportunities to improve efficiency.
• Internal Communication: Maintain clear, timely communication with management, field teams, and colleagues to ensure client needs, scheduling changes, and operational issues are addressed.
• Weekend Emergency Coverage: Participate in a rotating schedule when warranted to support business operations and respond to time-sensitive client or service issues.
• Weekend Snow Operations Coverage: Participate in a rotating weekend coverage schedule during the winter months based on weather conditions.
• Administrative Support: Assist with reporting, documentation, and other administrative responsibilities that support efficient daily operations across the portfolio as needed.

What We're Looking For

• Relevant experience in client relations, operations, service coordination, or a similar role.
• A proactive, take-charge mindset with the ability to work independently and follow through.
• Strong organizational skills and ability to manage multiple clients and competing demands.
• Excellent written and verbal communication skills and confidence handling client concerns.
• Strong attention to detail across invoicing, account records, reporting, and operational systems.
• The ability to identify problems, recommend solutions, and understand when to escalate an issue.
• Comfortable learning and managing technology platforms, with proficiency in Microsoft Office and/or Apple environments.
• A collaborative, team-oriented approach with a willingness to support where needed, share information, and contribute to the overall success of the portfolio.
• Bilingual in English/Spanish is a plus.
• Based in or able to work locally in Jackson, WY.

Benefits include competitive salary and bonus opportunities, health and dental insurance, 401(k) with company match, paid time off, and a wellness benefit with discounted ski pass.

Please send cover letter and resume to [email protected].