Assistant General Manager / Floor Lead

Pearl Street Bagels is hiring an Assistant General Manager and a Floor Lead to steer our crew towards excellence! These are full-time positions offering competitive pay with benefits. 

Essential Duties and Responsibilities

• Assist with all staffing responsibilities, including recruiting, hiring, onboarding, training, scheduling, performance management, coaching, and employee separation.
• Perform opening and closing procedures and train team members to complete these tasks accurately and efficiently.
• Assist with purchasing, receiving, storing, using, and rotating products and supplies while minimizing waste and inventory loss.
• Deliver exceptional guest service by personally greeting customers, engaging with them, and ensuring a positive dining experience.
• Resolve customer concerns and complaints in a courteous, professional, and timely manner.
• Complete administrative tasks, including cash handling, inventory ordering, sales reporting, and labor tracking.
• Maintain a safe, clean, and healthy work environment by enforcing food safety, sanitation, and workplace safety standards.
• Prepare and provide accurate operational reports to executive management as required.
• Support team members in all areas of the business, including counter, barista, and back of house during peak periods or unexpected staffing shortages.
• Ensure equipment remains in proper working order by following operating procedures, performing basic preventive maintenance, troubleshooting issues
• Lead by example, inspiring a high level of performance while fostering a culture of teamwork, respect, and positivity.
• Must be willing to learn barista skills.

What We Offer:

• Health and dental insurance, paid time off, 401k matching program.
• Competitive pay that reflects your experience and skills.
• Stable schedule with full-time, year-round employment providing security and consistency.
• Work with a team that’s as diverse as our clientele, with an opportunity to learn and grow within the company.

Who You Are:

• A proven leader who motivates and guides teams toward success.
• Prior cafe or restaurant experience.
• Knowledge of POS system.
• Detail oriented and organized, with the ability to solve problems and make sound decisions under pressure.
• A clear communicator with exceptional interpersonal skills, capable of building strong relationships within the team and with our customers.

Apply today by emailing [email protected].