Job Description
About Outpost
Outpost is a locally rooted vacation rental management company caring for approximately 270 homes throughout Jackson Hole. We’ve built our reputation on exceptional service, strong relationships, and a genuine commitment to the homeowners who trust us with their properties and the guests who stay in them. We’re proud of the homes we manage and the results we deliver, but we’re equally proud of the team behind it all. We’re a close-knit group of people who work hard, support one another, and genuinely care about what we do. We believe in giving our employees the trust, independence, and support to take ownership of their work and make a meaningful impact.
About the Role
We’re looking for someone to join our Owner Relations team, serving as a trusted point of contact for a portfolio of homeowners.
This is a relationship-driven role with plenty of variety. You’ll get to know your homeowners, their properties, and what matters most to them. You’ll help them navigate everything from day-to-day questions and property improvements to rental performance and long-term care of their homes.
You’ll also work closely with teams across Outpost to make sure we’re delivering on our commitments. No two days are quite the same, and we’re looking for someone who enjoys that variety, takes initiative, and finds satisfaction in making things happen.
What You’ll Do
Outpost is a locally rooted vacation rental management company caring for approximately 270 homes throughout Jackson Hole. We’ve built our reputation on exceptional service, strong relationships, and a genuine commitment to the homeowners who trust us with their properties and the guests who stay in them. We’re proud of the homes we manage and the results we deliver, but we’re equally proud of the team behind it all. We’re a close-knit group of people who work hard, support one another, and genuinely care about what we do. We believe in giving our employees the trust, independence, and support to take ownership of their work and make a meaningful impact.
About the Role
We’re looking for someone to join our Owner Relations team, serving as a trusted point of contact for a portfolio of homeowners.
This is a relationship-driven role with plenty of variety. You’ll get to know your homeowners, their properties, and what matters most to them. You’ll help them navigate everything from day-to-day questions and property improvements to rental performance and long-term care of their homes.
You’ll also work closely with teams across Outpost to make sure we’re delivering on our commitments. No two days are quite the same, and we’re looking for someone who enjoys that variety, takes initiative, and finds satisfaction in making things happen.
What You’ll Do
- Build and maintain strong, lasting relationships with homeowners, serving as their primary point of contact and trusted resource
- Proactively communicate with owners about their homes, rental performance, upcoming projects, and anything that needs their attention
- Work closely with our revenue, housekeeping, maintenance, and operations teams to ensure homes are cared for and owner expectations are met
- Coordinate property improvements, maintenance projects, and ongoing upkeep, managing details and following through from start to finish
- Help homeowners understand their rental performance, financial statements, and opportunities to improve their properties
- Anticipate needs, identify potential issues, and take initiative to find thoughtful, practical solutions
- Be an advocate for your homeowners while balancing the needs of our guests, our team, and the business
Who Thrives at Outpost
We tend to do best with people who are naturally proactive, resourceful, and genuinely enjoy helping others. People who take pride in their work, pay attention to the little things, and don’t need to be told what to do next.
You’ll have a lot of independence in this role, but you’ll also have a great team behind you. We’re looking for someone who communicates openly, follows through on commitments, and understands that building trust comes from consistently doing what you say you’re going to do. Above all, we value people who will genuinely care about the homeowners they work with, the homes they manage, the teammates they work alongside, and the quality of the work they do.
What We’re Looking For
- Bachelor’s degree
- Excellent written and verbal communication skills, with a natural ability to build relationships
- Strong organizational skills and attention to detail, with the ability to balance multiple priorities
- Good judgment, problem-solving skills, and the confidence to make decisions independently
- A proactive, solutions-oriented mindset and a willingness to jump in wherever needed
- Experience in hospitality, property management, real estate, or a similar client-facing role is a plus, but not required
- Comfortable working on a Mac and learning new technology
- Flexibility for occasional weekend coverage
- Based in or near Jackson, Wyoming, with the ability to work in person and visit properties regularly
What We Offer
- Competitive salary with bonus opportunities
- Medical and dental insurance
- 401(k) with company match
- Flexible PTO
- Discounted ski pass and wellness benefits
- A flexible, dog-friendly office in downtown Jackson
- A supportive team, meaningful work, and the opportunity to grow with a company that values its people
How to Apply
We’d love to hear from you! Please send your resume and a short note telling us a little about yourself and why you’re interested in joining Outpost to [email protected].
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About Outpost
Outpost is a property management company that specializes in connecting Jackson Hole visitors with homeowners looking to rent their homes. Outpost’s mission is to offer exceptional short-term vacation rentals so folks can get a taste of life in Jackson, and to help homeowners take care or their homes and properties. Although Outpost serves visitors from all over, the company is very community minded by employing locals and educating Jackson Hole visitors on the area as well as being sensitive to our wildlife, our small community, and our conservation efforts, so we can all continue to enjoy beautiful Jackson Hole for years to come. In addition to property management, they offer professional cleaning services through O2 Cleaning and gourmet meal delivery through Provisions.