I was shocked to see that my bag was gone from the baggage lounge when I arrived at the airport in Colombo. I reported the event as soon as possible by going to the Air Asia Colombo Office in Sri Lanka. The office personnel were really attentive and helpful, and they moved quickly to help me find my suitcase. My bag was eventually found and given back to me thanks to their hard work, proving Air Asia's dedication to providing excellent customer service and a hassle-free travel experience.