Concierge

  • Caldera House
  • 3275 W. Village Drive, Teton Village, WY, USA
  • Sep 12, 2019
Full time Hospitality

Job Description

Located at the base of Jackson Hole Mountain Resort, Jackson’s landmark ski-in ski-out hotel, Caldera House defines mountain luxury. The property is the product of five individual’s deep love for Jackson Hole, creating the ultimate modern chalet in the heart of Teton Village.  Redefining ski-in, ski-out convenience, Caldera House brings together a team of like-minded individuals who chase the mountain lifestyle, fresh tracks, and are passionate about providing exceptional service to our members and guests. 

Position Summary

The concierge will extend a high level of personalized service to all members and guests.

Essential Duties & Responsibilities

  • Greet guests, assist and direct them appropriately; answer the telephone
  • Receive, store and deliver luggage to condos
  • Perform office administration duties and maintain organization
  • Proactively anticipate the needs of the guests, remembering frequent guests’ preferences
  • Accept payments for guest accounts and condo reservations; maintain a house bank
  • Make dining and activity reservations for guests, in some cases provide tickets, confirmation printouts and arrange transportation
  • Carry out unusual requests for guests, such as finding a restaurant with a specific menu item
  • Communicate with team members to ensure the highest level of personalized service

Education, Experience, & Skills

  • Experience as a concierge or in a similar position is an asset
  • Ability to multitask and attention to detail required
  • Proficiency in Microsoft Office applications required
  • Possess an in-depth knowledge base of local restaurants, entertainment venues, and other activities
  • Must be able to stay through entire season
  • Must be willing to work all shifts AM/PM, weekends and holidays

Benefits

Housing available, health benefits, 401K, competitive pay, gratuity, shift meal, discounts at our on-site restaurants and retail shops, slope side locker, ski storage, ski pass benefits, ski breaks, and a fun work environment with an amazing team!

Please tell us about yourself in a cover letter, as well as submit a resume to employment@calderahouse.com.