Fulfillment and Customer Service Associate

  • DMOS Collective
  • Alpine, WY, USA
  • Feb 08, 2021
Full time Admin-Clerical Customer Service Distribution-Shipping Warehouse

Job Description

Key Responsibilities 

  • Manage all Shipping and Fulfilling of ecommerce orders
    • Using shipping software, print labels, pick the orders from stock, pack orders in boxes and coordinate FedEx for shipping, and make sure shipment goes out. 
    • Office Admin: Courier packages to post office, run errands to Alpine or Jackson area, assist with customer service issues and remedies, assist in marketing photo shots, ordering and kitting of literature including in shipments,
    • Do vendor compliance for Amazon and other large retailers 
  • Receiving product and maintaining inventory
    • Coordinate freight deliveries
    • Receive and inventory all product into inventory software
    • Apply barcode labels to incoming product
    • Do monthly inventory spot check
  • Do light product assembly  and quality control
    • Pair shafts with blades and add inserts 
    • Pack product into printed boxes 
  • Assist with customer service functions
    • Understand DMOS warranty and return policy and communicate them to customers.  
    • Handle inquires independently with respect to fulfillment issues (e.g., where’s my order) 
    • Assist with Amazon FBM/FBA customer inquiries regarding shipment of orders
  • Report to team inventory needs, fulfillment improvement ideas, and continuous improvement suggestions. 

Skills and Qualifications

  • Experience in work flow processes (there’s a strong cadence to the day and work week)
  • Ability to use software and the internet well (work on a PC)
  • Administrative Writing Skills
  • Microsoft Office Skills
  • Experience in Shipstation, TradeGecko, ZenDesk, Shopify, Amazon Seller Central is a plus, ability to train and learn is key
  • Organizing skills
  • Ability to work with tools and repair tools
  • Ability to do assembly 
  • Must be able to lift 75+ lbs

Job-related Behaviors

  • Sense of Duty - When the responsibility to succeed is based on respect, commitment, and care, high levels of ownership and humility will be the result.
  • Business Orientation - Independent professionals understand the value of time and can articulate where systems need improvement and leverage that knowledge through serious, deliberate focus on the task at hand.
  • Integrity- Those who achieve true success have a track record of trustworthiness and dependability even when the pressure is on. When integrity is important to you then it will be clear in your  words and actions on the job.

Cultural-fit Behaviors

  • Proactive communicator. Straight up. Assertive and respectful
  • GSD (“get shit done”) mentality 
  • Runner, not a sitter
  • Takes initiative - thinks like an owner 
  • Learning mindset:  Always learning - has a learning mindset. If we don’t know, we figure it out. 
  • Accountable
  • Has integrity
  • Doesn’t have “No” in their vocabulary 
  • Is self confident and possesses a strong sense of purpose that working is creating a life worth living 
  • This is a small business and everyone wears MANY hats, and this person is always up for a challenge and willing to ask for help when needed