Customer Service Rep I - Jackson

  • Blue Cross Blue Shield of Wyoming
  • Jackson, WY, USA
  • May 19, 2020
Full time Customer Service

Job Description

Requirements: High school diploma or equivalent. Company will provide job-related training. Prior customer service experience is preferred.

GENERAL PURPOSE

Staff the Regional Member Center. Performs customer service representative and other office functions as assigned by management.

 

ESSENTIAL DUTIES/RESPONSIBILITIES

  • Works towards quality initiatives.
  • Answers telephone inquiries and provides service for walk-in customers.
  • Schedules sales and renewal appointments for sales staff.
  • Prepares proposals for sales staff as required.
  • Provides service to members, both group and individuals.
  • Responsible for the administration and completion of group compliance paperwork.
  • Performs routine administrative functions such as business correspondence, filing, supply inventory, etc.
  • Attends training programs and meetings as required.

 

OTHER DUTIES/RESPONSIBILITIES

Other duties as assigned.

 

SUPERVISORY DUTIES

None.

 

JOB QUALIFICATIONS

 

KNOWLEDGE, SKILL & ABILITY:

Must be professional and enjoy working with people. Must have good telephone skills. Must become knowledgeable about Blue Cross Blue Shield of Wyoming and its insurance products. Must have demonstrated proficiency in the use of word processing, database, and spreadsheet programs. Must have good typing skills and be able to compose professional business correspondence.

 

EDUCATION, LICENSURE, OR FORMAL TRAINING:

High School diploma or equivalent.

Current, valid driver’s license may be required.

 

EXPERIENCE:

One to three years of work experience (typically in customer service).

 

MATERIAL AND EQUIPMENT DIRECTLY USED:

Personal Computer and associated word processing, database, and spreadsheet programs.

 

WORKING ENVIRONMENT/PHYSICAL ACTIVITIES:

Works in an open office environment. Job activities include effective interaction with the public, writing, typing, use of the telephone, and some travel by automobile (depending on the location of the office). The ability to handle occasionally stressful situations is also required.

 

ACCESS TO PROTECTED HEALTH INFORMATION (PHI)

Access to Protected Health Information (PHI) will be limited to that which is necessary to carry out job duties outlined above.

 

Blue Cross Blue Shield of Wyoming

EOE M/F/Vet/Disabled

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