Requirements: High school diploma or equivalent. Company will provide job-related training. Prior customer service experience is preferred.
Staff the Regional Member Center. Performs customer service representative and other office functions as assigned by management.
Other duties as assigned.
KNOWLEDGE, SKILL & ABILITY:
Must be professional and enjoy working with people. Must have good telephone skills. Must become knowledgeable about Blue Cross Blue Shield of Wyoming and its insurance products. Must have demonstrated proficiency in the use of word processing, database, and spreadsheet programs. Must have good typing skills and be able to compose professional business correspondence.
EDUCATION, LICENSURE, OR FORMAL TRAINING:
High School diploma or equivalent.
Current, valid driver’s license may be required.
One to three years of work experience (typically in customer service).
MATERIAL AND EQUIPMENT DIRECTLY USED:
Personal Computer and associated word processing, database, and spreadsheet programs.
WORKING ENVIRONMENT/PHYSICAL ACTIVITIES:
Works in an open office environment. Job activities include effective interaction with the public, writing, typing, use of the telephone, and some travel by automobile (depending on the location of the office). The ability to handle occasionally stressful situations is also required.
ACCESS TO PROTECTED HEALTH INFORMATION (PHI)
Access to Protected Health Information (PHI) will be limited to that which is necessary to carry out job duties outlined above.
Blue Cross Blue Shield of Wyoming