Client Services Coordinator

Client Services Coordinators are the heart of One22, in that they hold the relationships with clients around whom our mission is centered. The role requires resilience and a passion to seek to understand each client’s individual needs while holding them with positive regard withholding judgment.  

Client Services Coordinators uphold high standards of compassion, trust, and acceptance, establishing strong client relationships while ensuring integrity, safety and security across all One22 programs. Serving a diverse population, they must respect various cultures and beliefs and support clients' dignity and self-determination through One22’s core values, resource navigation and action planning.

Resource Navigation: Client Services Coordinators are skilled resource navigators who guide clients to One22 and community-based resources. Each team member maintains thorough knowledge of all One22 programs, including Basic Needs and Empowerment Programs and stays updated on resources relevant to low- to moderate-income individuals. A referral network guide is being developed to prioritize these resources.

Action Planning: Client Services Coordinators build relationships with clients to understand their needs, support their agency, and help them navigate emergencies. They assist clients in identifying strengths, support systems, and steps for stability by offering encouragement, financial knowledge and practical ideas.

Duties & Responsibilities

• Actively listen to clients and interact with empathy, compassion, and effective communication; respect and protect client privacy/confidentiality
• Work in cohesion with client services team to ensure a streamlined client experience that is easily understood for clients
• Keep records of all client engagements, assistance requests, and notes in One22 database, as well as documentation needed with all applications.
• Empower clients to self-advocate, negotiate for self-interest and prioritize financial needs 
• Process applications and supporting materials with consistency, accuracy, and efficiency and follow up with clients as appropriate

Benefits
Health, vision and dental insurance, 401(k) with company match, PTO, professional development opportunities

Visit one22jh.org/about-us/careers to learn more. To apply, please submit a resume and cover letter to [email protected].