Customer Service Representative

$19.00 - $22.00 hourly
  • Riddle Inc
  • Hybrid
  • Jan 16, 2023
Part time Customer Service

Job Description

Responsibilities:

  • Responsible for handling incoming customer related inquiries for E-commerce customers using Gorgias and Shopify communication platforms.
  • Resolving post-order issues such as exchanges, replacements, delivery status, order adjustments, etc.
  • Resolving complaints to ensure customers retention and satisfaction
  • Maintain organized records and data entry for customers service communication
  • Prioritize inquiries based on level of urgency, identifying matters that require an immediate response
  • Provide weekly reports to management regarding trends in customer inquiries

Job Requirements:

  • Experience working with Shopify
  • Experience with Gorgias or comparable customer service platform
  • Strong computer skills
  • Strong problem-solving abilities
  • Regular and reliable attendance, excellent written and verbal communication skills.
  • Experience with WMS System a plus but not required