Job Description
Responsibilities:
- Responsible for handling incoming customer related inquiries for E-commerce customers using Gorgias and Shopify communication platforms.
- Resolving post-order issues such as exchanges, replacements, delivery status, order adjustments, etc.
- Resolving complaints to ensure customers retention and satisfaction
- Maintain organized records and data entry for customers service communication
- Prioritize inquiries based on level of urgency, identifying matters that require an immediate response
- Provide weekly reports to management regarding trends in customer inquiries
Job Requirements:
- Experience working with Shopify
- Experience with Gorgias or comparable customer service platform
- Strong computer skills
- Strong problem-solving abilities
- Regular and reliable attendance, excellent written and verbal communication skills.
- Experience with WMS System a plus but not required
About Riddle Inc
Riddle Oil is a Los Angeles based luxury fragrance and skincare company established in 2015. We are looking for a part-time (with the possibility of full-time) Customer Service Representative to join our growing customer service team. We are looking for an enthusiastic candidate to provide top-notch customer support and excellent before/after purchase service to our customers.