Mountain Studio Lead (Retail - FT)

  • Stio
  • Sep 07, 2021
Full time Retail Sales

Job Description

ABOUT US

Stio® is a mountain apparel brand that designs, develops and sells beautiful, functional, and innovative apparel infused with the soul of the mountain lifestyle. With headquarters in Jackson, Wyoming, Stio draws inspiration from the surrounding Teton Range and offers product via Stio.com, catalog and its three Mountain Studio® retail locations in Jackson Hole, Wyoming, Park City, Utah, and Boulder, Colorado.

YOUR ROLE

The Stio Mountain Studio™ Retail Lead is responsible for providing an exceptional brand experience with customers at our hometown retail locations on Jackson Town Square and in Teton Village. As a keyholder in a full-time hourly role, you share responsibility for opening and closing duties, support new employee shift training, and provide leadership in finding solutions for customers. You are expected to deliver an exceptional level of customer service, which includes but is not limited to knowledge of our brand story and products, customer engagement, and selling. Daily responsibilities also include maintaining visual merchandising standards, supporting inventory receiving and stocking processes, and helping maintain an organized store and back stock.

YOUR RESPONSIBILITIES

  • Oversee and support all opening and closing duties in the absence of Store or Associate Managers
  • Team-oriented and able to maintain a positive attitude
  • Work alongside a team to deliver an exceptional customer experience
  • Multitask while prioritizing the customer experience
  • Coordinate same-day response needs to scheduling coverage
  • Provide feedback and guidance with the team to align with store, service, and role expectations

YOUR SKILLS AND EXPERIENCE

  • High School Diploma or GED preferred
  • Excellent customer service and interpersonal skills required
  • Flexibility to work opening, closing, weekend, holiday season shifts
  • Commitment to creating an inclusive and supportive space for every person who enters the Mountain Studio
  • Self-starter proactive with tackling daily tasks, handling customer interactions, and communicating with your managers on a daily basis
  • Computer proficiency and POS experience, Microsoft Office Suite skills preferred
  • Email and phone communication skills required

THE FINE PRINT

  • $18+/hr depending on experience
  • Free ski pass and perks
  • Significant Seasonal gear allowance and generous employee discount
  • Flexible shift hours throughout the week
  • Eligible for end of season bonus
  • Eligible for education reimbursement up to $500
  • Full Medical, Dental, Vision Insurance Coverage for Full-Time Employees (regularly working 30+ Hours per week)
  • Holiday Pay for all hourly employees
  • Paid Sick Time 
  • Paid Vacation for Full Time Employees 
  • 401K with Match Eligibility at 500 hours worked after 6 months of employment
  • Employee Assistance Program

This job description is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, we reserve the right to revise the job or to require that other or different tasks be performed. Stio is an equal opportunity employer of all qualified individuals, including minorities, BIPOC, LGBTQ+, veterans & individuals with disabilities.