Job Title: Director of Guest Services
Department: Guest Services and Sales
Employment Status: Full-Time, Year round
FLSA Status: Salaried/Exempt
SUMMARY
This position is responsible for the management and leadership of Guest Services and Sales operations, which includes the Activity Center, Ticket Sales, Front Desk, Central Reservations, Summer Kids Camp, and Sales. Responsible to develop and manage guest service, and sales programs to ensure the highest level of guest satisfaction. Provides strategic leadership to meet financial goals, and serves as a member of Senior Staff. A key part of every employee’s job is to serve as a Targhee ambassador, engaging the guest at every opportunity.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Hires, motivates, evaluates, and directs staff to ensure adequate guidance and resources to...